Frequently Asked Questions
Shipping & Tracking
Yes we ship nationwide in Malaysia!
- Shipping within Peninsular Malaysia: RM5.90
- Shipping to Sabah and Sarawak: RM10.90
- Enjoy Free Shipping on orders of RM100 and above
All orders are processed and shipped out within 1-2 Business Days (public holidays excluded).
Orders made on Friday (after 10am MYT), Saturday and Sunday will be shipped out Monday 8pm MYT.
Orders are shipped through Poslaju/J&T Express
Orders would typically take around 1-2 Business Days after dispatch to arrive at your doorstep.
If you think your order might be lost in transit, do send us a message here and we’ll be more than happy to assist you as soon as possible.
You may track your order here
Payment
We accept payments via Online FPX Banking, e-Wallets and all major Credit/Debit Cards including Visa, Mastercard and American Express. Payment gateway powered by Billplz Payments and Stripe.
Some orders may be subjected to local taxes, duties and custom charges according to your country’s regulations. These are payable by the recipient of the parcel and we’re not liable for any of these fees.
Order Issue
We are able to cancel your order only if your order has not been fulfilled by our warehouse yet.
Do note that our warehouse will try to be as efficient as possible fulfilling your orders, some orders may be fulfilled first and updated later. This means if it has been fulfilled prior the update, it is not possible for us to cancel your order.
We are able to change your order if it has not been fulfilled by our warehouse.
Please contact us here as well as indicate your order number and the correct phone model/variant/colour you would like to change to to ease the process. Our team will get back to you as soon as possible and inform if your request was successful.
We can do our best to change your order if it has not been sent out by our warehouse, but we only have a small window to do so. Our warehouse processes your order as efficiently as we can, and we might not have the time to update this change, even if your order has not been marked as shipped at the time of your email.
Please contact us here with your order number and picture for us to check and confirm on the issue. We’ll make sure to sort things out as soon as possible.
For incorrect and incomplete orders, we will immediately notify our warehouse and expedite the correct or the rest of your order upon confirmation from you.
Returns & Exchanges
Returns requested must be made within 3 days of the day you received your order.
Once returns request is verified and confirmed, we will proceed to refund your order.
Once a refund has been issued and approved to your PayPal account, it may take up to 1-2 Business Days for the refund to be processed.
If your refund has not yet been received by your end after two weeks, please contact us here.
Exchange request must be made within 3 days of the day you received your order, please contact us here.
Once exchange request is verified and confirmed, you may return back the product to us. Kindly be informed that we don not provide return labels.
Your replacement order will be processed for you as soon as we have received return update from you.
Warranty
For more details on warranty, please refer here
Product
Does the Impact Case turn yellow over time?
Being a clear case, the Impact Case may turn yellow over time due to oxidation, a common issue with clear cases. However, its high-quality TPU materials significantly slow down this process compared to ordinary clear cases.
Is the Impact Case a softcase or a hardcase?
The Impact Case is designed as a hardcase to offer maximum protection. It fits your phone snugly and is tailored according to the phone's dimensions, ensuring a perfect fit and optimal protection.
Is the Impact Case scratch-resistant?
While the Impact Case is not fully scratch-resistant, it maintains a good level of durability. However, for those concerned about visible scratches, our glitter cases are recommended as they are less prone to showing scratches.
How thick is the Impact Case?
The case has a thickness of 3mm. It also features raised bezels around the screen and camera lens to provide all-around protection for your phone.
How strong is the Impact Case?
The Impact Case is extremely durable and tough. It has been rigorously tested and can withstand drops from up to 3 meters, ensuring robust protection for your phone.
Will the HyperMatte Case look good with my Red/Blue iPhone?
Absolutely! The all-black design of the HyperMatte Case complements any phone color, making it a perfect match for your Red or Blue iPhone. Its sleek, universal style enhances the appearance of your phone regardless of its color.
What is the HyperMatte Case made of?
The HyperMatte Case is crafted from a combination of high-quality materials. It features a TPU frame for flexibility and shock absorption, and a TPE Polycarbonate back for added strength and durability. This combination ensures your phone is well-protected while maintaining a lightweight and slim profile.
Where is the matte finishing on this case?
The matte finish is applied to the back of the HyperMatte Case. This matte-black finish not only adds to the aesthetic appeal of the case but also provides a translucent look, enhancing the overall design and feel of the case.
Is the HyperMatte Case nice to hold?
Yes, the HyperMatte Case is designed with both aesthetics and comfort in mind. The matte finish provides a smooth and tactile feel, making it pleasant and secure to hold. This enhances your grip on your phone, reducing the likelihood of accidental drops.
How strong is the HyperMatte Case?
The HyperMatte Case is exceptionally strong and durable. It is designed to withstand drops from up to 3 meters, providing robust protection for your phone. The combination of TPU and TPE Polycarbonate materials ensures your phone is safeguarded against impacts and daily wear and tear.
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